1. Who do I contact for domestic sales?
You may contact us by filling up the online form on our website or you may call us on +91 129 4272727 and talk to our marketing team, we are open from Monday to Saturday 10 am to 6 pm IST. You may also mail us at firstname.lastname@example.org we would respond to your online request within 1 working day.
2. Who do I contact for Global sales?
Our global sales are all handled from our corporate office directly, you may e-mail us at email@example.com or add us in your skype list, our skype ID is expo.pspl , our new feature of chat on the website can also be used for a quick response. We are available from Monday to Saturday 10am to 6pm IST.
3. Can I sent my payment online?
As of now PRESTO does not accept online payments, you need to send the money through your bank through Telex transfer only. The bank details are generally send with the proforma invoice by our sales team.
4. How do I log my service requests?
We are PRESTO care for our customer to the extent that we have gone ahead and created a dedicated website for them. You may log onto www.prestocares.com and log your complaint online, we will get back to you within 24 hours.
You may also send in your service requests to firstname.lastname@example.org
5. How do I get my instruments calibrated after the expiry of my calibration due date?
Though we recommend that you inform our service team atleast a month prior to your calibration expiry date, nevertheless we can still support you, all you need to do is send us an e-mail request at email@example.com and we will immediately get into action.
6.What information do I need before calling up for technical support?
In order to help us to help you, prior to calling up PRESTO, please keep the following details available with you : Instrument Name, Model Number, whether in warranty ( 12 months from the date of purchase )or not and a detailed description of the problem you want to get information on.
7. Does PRESTO offer realtime online support for computerised products?
Yes PRESTO offers free online support during the warranty period and during annual maintenance contract ( AMC ) periods through remote desktop softwares providing immediate realtime solutions. To know more about the same mail your request to firstname.lastname@example.org .
8. Can we get the product drawings & specifications with the products ? Are manuals provided with the product?
The detailed drawings are made on 3 D softwares and are for internal use only and are controlled documents. However the relevant drawings are provided with the product which help the user in performing the necessary tests and repairs. Electrical wiring diagrams are given with the equipment to help the maintenance team at your factory to give you support.
Detailed manuals are provided with each and every equipment, helping the user to unpack, install and start running the instrument effectively.
9.How will PRESTO ship the goods to me?
PRESTO ships the goods by various means depending on the customer location, cost impact and safe handling. Goods are shipped by road, air or by cargo services of DHL, UPS & FEDEX, if you have an account with them then you can intimate the sales team at the time of placing your order.
Transit insurance needs to be done by the customer and informed to the account manager prior to dispatch.
10. Once an order is placed with PRESTO how can I track my order?
PRESTO works on a clear method of information push, the moment we accept your order you would receive an e-mail and an SMS from our end, once the order is ready for dispatch as per the committed time period, another e-mail and an SMS would inform you of the same. Dispatch details are also sent to you once the shipment occurs.
Thereafter our customer care team would take over and ensure that you have a wonderful experience using PRESTO instruments.