Technical Support

Our support teams are here to help you understand the worth of your Presto® Testing equipments. As your necessities change or any hardware/software developments are introduced, our support team can provide supervision.

 

System Analytic Assistance

E-mail, phone or online system analytic assistance is intended to help you conclude if there is any failure or defect that requires software updates or repairs. With your permission, our engineers are able to troubleshoot your system remotely to reduce down time and promptly conclude next steps.

 

System Application and Operation Assistance

E-mail, phone or online system analytic assistance is intended to help you conclude the functionality of our software and instrument. During the first year of software or machine upgrade, our technical assistance service providers place you in priority response list when contacting for support.

 

Presto® Professional Services & Training Services

Performance Assistance Services are also available to provide support to address specific test procedure development requirement, training needs and compliance requirements.

 

Software Update Releases

We provide software updates online via e-mails to the users. We highly recommend that you speak with our experts regarding your system details like serial number, User ID configuration before installing software updates.
When promoted to new software editions, providing noteworthy performance improvements and functionality, are made available for purchase we can offer training and services to help you with migration to new software editions.